Privacy Policy

This Privacy Policy describes how information is collected, used, and shared when you visit or use our online platform, including our site and the services we offer.

**1. Information We Collect**

We collect information in a few ways:

* **Information you provide to us:** This includes information you voluntarily submit when using our services, such as when you contact us through forms on our site, register for an account, request a quote, or provide details related to audio recording, mixing, mastering, voiceover, music production, sound design, or post-production audio projects. This might include your name, contact details, and project-specific information.

* **Information collected automatically:** When you access or use our site, we may automatically collect certain information from your device. This information may include your IP address, browser type, operating system, referring URLs, information about your usage of our site (like pages visited, time spent), and other technical data. This information helps us understand how people use our site and improve our services. We may use cookies and similar tracking technologies to collect this information.

* **Information from third parties:** We may receive information from third parties, such as partners providing services integrated with ours, or analytics providers, subject to their privacy policies.

**2. How We Use Your Information**

We use the information we collect for various purposes, including:

* Providing, operating, and maintaining our services, including audio recording, mixing, mastering, voiceover, music production, sound design, and post-production audio services.

* Communicating with you, responding to inquiries, and providing customer support.

* Processing transactions related to our services.

* Understanding how users access and use our services to improve and develop new features.

* Personalizing your experience on our site.

* Sending promotional communications (if you have opted in).

* Detecting and preventing fraud and other illegal activities.

* Complying with legal obligations.

**3. Legal Basis for Processing**

If you are located in the European Economic Area, we process your personal data based on the following legal grounds:

* Your consent (e.g., for sending marketing communications).

* The necessity of processing for the performance of a contract with you (e.g., to provide the audio services you requested).

* Compliance with a legal obligation.

* Our legitimate interests, provided they do not override your fundamental rights and freedoms (e.g., improving our services, detecting fraud).

**4. Sharing Your Information**

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

* **With service providers:** We may share information with third parties who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are contractually obligated to protect your information.

* **For business transfers:** If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

* **For legal reasons:** We may disclose your information if required to do so by law, in response to a court order or subpoena, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

* **With your consent:** We may share your information with third parties when we have your explicit consent to do so.

**5. Data Security**

We implement reasonable security measures to protect your information from unauthorized access, use, alteration, or destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information.

**6. Data Retention**

We retain your information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal and regulatory requirements.

**7. Your Rights**

Depending on your location and applicable laws, you may have certain rights regarding your personal information. For example, under GDPR, you may have the right to:

* Access the personal data we hold about you.

* Rectify inaccurate personal data.

* Erase your personal data (the "right to be forgotten").

* Restrict the processing of your personal data.

* Object to the processing of your personal data.

* Receive your personal data in a structured, commonly used, and machine-readable format (data portability).

* Withdraw your consent at any time where processing is based on consent.

* Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details provided below.

**8. Third-Party Links**

Our site may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party sites or services.

**9. Children's Privacy**

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

**10. Changes to This Privacy Policy**

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

**11. Contact Us**

If you have any questions about this Privacy Policy or our data practices, you can contact us by mail at:

125 Rua Bela Cintra,
Conjunto 501,
São Paulo, São Paulo,
01415-000
Brazil